Terms of Service

1. Agreement and Operator

These Terms of Service govern access to Kosher Concierge, a software service operated by Data Concierge Technologies LLC. By creating or using an account or submitting information through the Service, you agree to these Terms and acknowledge the Privacy Policy.

Questions about these Terms may be sent to [email protected]. Product support is available at [email protected].

2. Service and No Advice

Kosher Concierge helps users organize company, authority, product, certification-workflow, and document information. The Service is an administrative technology platform; it is not legal, regulatory, kosher certification, or compliance advice.

Data Concierge Technologies LLC does not certify products, determine kosher status, or guarantee certification approval, review results, regulatory outcomes, or the legal or compliance correctness of information in the Service.

3. Accounts and Customer Responsibility

You must provide accurate, complete, and current account and business information and keep account access secure. You are responsible for activity under your account and for confirming that submissions, uploaded files, and workflow decisions are accurate and appropriate for your organization.

Users acting for a company or authority represent that they are authorized to submit information and manage applicable workflows for that organization.

4. Customer Content

You or your customer retain ownership of documents, PDFs, certification-related business data, and other content uploaded or submitted to the Service (Customer Content).

You grant Data Concierge Technologies LLC a limited, non-exclusive right to host, copy, process, transmit, display, and otherwise use Customer Content only as needed to operate, secure, support, improve, and provide the Service and comply with law. You are responsible for having rights to provide Customer Content.

5. Acceptable Use

• Do not upload unlawful, infringing, fraudulent, malicious, or unauthorized content.
• Do not misrepresent certifications, approvals, products, authorities, identities, or business information.
• Do not attempt unauthorized access, disrupt the Service, bypass security controls, scrape excessively, or introduce malware.
• Do not use the Service in violation of applicable law or another person's rights.

6. Fees and Off-Platform Payments

Kosher Concierge does not currently collect payments through the Service. Any fee an authority pays to Data Concierge Technologies LLC, and any fee an applicant pays to an authority, is arranged and paid outside the website.

An applicant's payment arrangement with an authority is between those parties. Data Concierge Technologies LLC is not responsible for an authority's pricing, invoicing, collections, refunds, or payment disputes unless expressly agreed in a separate written agreement.

The Billing Policy describes this current arrangement and is incorporated into these Terms. If in-app payment features are introduced in the future, applicable billing terms and required agreement will be presented before payment is accepted.

7. Suspension and Termination

Data Concierge Technologies LLC may suspend or terminate access for violation of these Terms, risk to the Service or other users, nonpayment under a separate arrangement with Data Concierge Technologies LLC, suspected fraud or misuse, or where required by law. You may stop using the Service.

Following termination, access to Customer Content may end. Data retention and deletion are addressed in the Privacy Policy and any applicable customer agreement.

8. Disclaimers

To the maximum extent allowed by law, Kosher Concierge is provided "as is" and "as available." Data Concierge Technologies LLC disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted operation, and that the Service will meet certification, regulatory, or business requirements.

9. Limitation of Liability

To the maximum extent allowed by law, Data Concierge Technologies LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, lost data, business interruption, certification decisions, or regulatory outcomes arising from the Service.

TODO: Counsel should approve an appropriate liability cap and any Florida-specific exceptions before commercial launch. Unless prohibited by law or later replaced in an executed agreement, Data Concierge Technologies LLC's aggregate liability for the Service will not exceed amounts paid by you to Data Concierge Technologies LLC for the Service during the 12 months preceding the claim.

10. Changes and Contact

We may update these Terms by posting a new version and, when changes are material or require renewed agreement, requesting acceptance before continued use of account or workflow features.

TODO: Counsel should confirm governing-law, venue, dispute-resolution, and notice provisions appropriate for a Florida LLC. Contact: [email protected].